Title:- Technical Support Executive job in Durgapur for candidates passed in BCA / MCA / B-Tech / CCNA / MCSE / Hardware Networking
Qualification:- candidate should have qualified in any one of the following qualifications:
- BCA
- MCA
- B-Tech
- CCNA
- MCSE
- A-Level in Hardware Networking
- Professional course in Online IT Support.
Desired Skills required:
Must be sound in speaking of English and Hindi. Experience in Desktop Support will be given preference.
Self driven and target oriented.
High self motivation.
Team work.
Self driven and target oriented.
High self motivation.
Team work.
Job Role:
Attend chat requests made by customers and follow quality parameters to attract and retain customers.
Provide technical assistance as and when required.
Clarify customer queries if any.
Probe and paraphrase the issues of the customer.
Assure assistance and use rapport building and empathy techniques to ensure delivery of excellent customer service.
Be courteous, efficient and quick in providing solutions.
Provide technical assistance as and when required.
Clarify customer queries if any.
Probe and paraphrase the issues of the customer.
Assure assistance and use rapport building and empathy techniques to ensure delivery of excellent customer service.
Be courteous, efficient and quick in providing solutions.
Company name:- PRIME SYSTEM
Basic Increment : After every 1 year depending on performance.
Job Location : Kolkata: Near DumDum Metro station. Durgapur: Near Benachity Bus Stand.
Qualified candidates can call on 8101162218
(Or)
send resume to primesystemcareer@gmail.com
send resume to primesystemcareer@gmail.com
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