Title:- Associate/Senior Associate -(Technical) voice process at SumTotal Systems
Post Name:- Associate/Senior Associate -(Technical)
Qualification: Graduates (preferably in streams like Commerce / Statistics / Economics / Business Management)
Education:UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
General SummaryServices Operations is a team that handles Project Tracking, Audit & Management functions for the Global Professional Services organization, apart from managing key aspects like Analytics, ownership & maintenance of CRM systems and providing support to the Senior Management to run key programs & initiatives. The teams key focus areas are:
Driving business operations and business process improvement initiatives :by defining and generating the right business health analytics metrics for senior management, defining and managing project quality audit systems, centralizing project management processes and implementing process control mechanisms
Providing Operations Support to the global services groups :such as managing the training enrollment process, running Help desks for enterprise wide project management & knowledge management systems
Managing PMO functions
Ownership & Maintenance of CRM systems
Data Analytics & Reporting
Driving business operations and business process improvement initiatives :by defining and generating the right business health analytics metrics for senior management, defining and managing project quality audit systems, centralizing project management processes and implementing process control mechanisms
Providing Operations Support to the global services groups :such as managing the training enrollment process, running Help desks for enterprise wide project management & knowledge management systems
Managing PMO functions
Ownership & Maintenance of CRM systems
Data Analytics & Reporting
ResponsibilitiesThe Associate - Services Operations should be able to:
Take ownership of fulfilling all project set up & tracking related requests sent to the Centralized PMO Team.
Manage resource schedules in the CRM/PSA
Work on reports & analysis as required/requested by the Management teams as well as own and manage regular reporting/audit practice.
Take ownership of business processes for the Training Ops and handle it with complete independence.
Establish high levels of accuracy and diligence in process maintenance work.
Own, follow-up and resolve issues with limited day-to-day supervision.
Take ownership of fulfilling all project set up & tracking related requests sent to the Centralized PMO Team.
Manage resource schedules in the CRM/PSA
Work on reports & analysis as required/requested by the Management teams as well as own and manage regular reporting/audit practice.
Take ownership of business processes for the Training Ops and handle it with complete independence.
Establish high levels of accuracy and diligence in process maintenance work.
Own, follow-up and resolve issues with limited day-to-day supervision.
Salary:Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Voice
Desired Candidate Profile
Knowledge, Skills, and AbilitiesWe are looking for folks who enjoy working on key business processes and have an eye for detail. The specific skill sets that we are looking for are:
Excellent Oral and Written communication.
Proficiency in Microsoft office (Word, Excel, PowerPoint, Access, Projects, etc )
Accuracy in handling project & process related data.
Attention to detail.
Willingness to be flexible and work across various time zones as needed by the business.
Education, Training and Minimum Qualifications
Experience: 0 3 years (preferably in a set up that involves working on maintaining processes)
Excellent Oral and Written communication.
Proficiency in Microsoft office (Word, Excel, PowerPoint, Access, Projects, etc )
Accuracy in handling project & process related data.
Attention to detail.
Willingness to be flexible and work across various time zones as needed by the business.
Education, Training and Minimum Qualifications
Experience: 0 3 years (preferably in a set up that involves working on maintaining processes)
Company Profile
SumTotal Systems India Pvt. Ltd.
http://www.sumtotalsystems.com
Enterprise Product Development is about innovation. It s about developing solutions from a thorough understanding of customers needs and about thinking through their challenges. At SumTotal, you will be working with the brightest technological minds in a vibrant, complete product development eco-system, making it the ideal place to learn what makes software products successful. Here, we provide a world of opportunities for accomplished software engineers to make it big in this exciting world of Learning and Performance Management. <br><br>We innovate, evolve and translate ideas into products. As an integral part of our global team, you will get ample opportunities to do things differently and create a profound impact. Not just on your career, but also on the Learning and Performance Management software space as well.http://www.sumtotalsystems.com
Contact Details
Recruiter Name:Srideepthi B
Contact Company:SumTotal Systems India Pvt Ltd
Address:7th Floor, Maximus Towers, Building 2B, Mindspace Raheja IT Park HYDERABAD,Andhra Pradesh,India
Telephone:91-40-66950000
Click here to Apply
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